There are three main critiques of big tech.
The first is that it is destroying the young. Social media promises an end to loneliness but actually produces an increase in solitude and an intense awareness of social exclusion. Texting and other technologies give you more control over your social interactions but also lead to thinner interactions and less real engagement with the world.
The second critique of the tech industry is that it is causing this addiction on purpose, to make money. Tech companies understand what causes dopamine surges in the brain and they lace their products with “hijacking techniques” that lure us in and create “compulsion loops.”
The third critique is that Apple, Amazon, Google and Facebook are near monopolies that use their market power to invade the private lives of their users and impose unfair conditions on content creators and smaller competitors. The political assault on this front is gaining steam.
The big breakthrough will come when tech executives clearly acknowledge the central truth: Their technologies are extremely useful for the tasks and pleasures that require shallower forms of consciousness, but they often crowd out and destroy the deeper forms of consciousness people need to thrive...Online is a place for human contact but not intimacy. Online is a place for information but not reflection.
Rabbi Abraham Joshua Heschel wrote that we take a break from the distractions of the world not as a rest to give us more strength to dive back in, but as the climax of living. “The seventh day is a palace in time which we build. It is made of soul, joy and reticence,” he said. By cutting off work and technology we enter a different state of consciousness, a different dimension of time and a different atmosphere, a “mine where the spirit’s precious metal can be found.”
Imagine if instead of claiming to offer us the best things in life, tech merely saw itself as providing efficiency devices. Its innovations can save us time on lower-level tasks so we can get offline and there experience the best things in life.
Imagine if tech pitched itself that way. That would be an amazing show of realism and, especially, humility, which these days is the ultimate and most disruptive technology.