Humanity as a Competitive Advantage

Some clips from a review by Tony Schwartz, of Geoff Colvin's new book “Humans Are Underrated: What High Achievers Know That Brilliant Machines Never Will.”

…computers are rapidly getting better – often far better — than humans are in dozens of areas…analyzing legal cases, providing financial advice, diagnosing illnesses, driving cars and even fighting wars, with battlefield robots and drones. “Affective” computing makes it possible for these machines to understand human emotions and measure levels of stress, often better than we can ourselves.

From Oxford Economics, a research firm: skills employers said they would need more of in the next five to 10 years were not so much analytic and technical ones as they were “relationship building, teaming, co-creativity, brainstorming, cultural sensitivity and ability to manage diverse employees – the skills… of “social interaction.”…organizations will build competitive advantage through qualities such as empathy, care, attunement, self-awareness and even generosity….The more valued, appreciated, cared for and taken care of we feel, the more secure and trusting we become, the less preoccupied by fear, and the more likely we are to generate our highest value.

…leaders in the workplace must become not just chief executive officers, but also chief energy officers, because their energy – and emotions – are so contagious, for better or for worse.